Ash cloud disruptions

Whilst Berwins Managing Director Paul Berwin found his family holiday unexpectedly extended by the recent volcanic ash cloud his colleague Emma Farrell, head of dispute resolution, was preparing to advise clients on their rights to compensation.

 

“Most airlines seem to be following the standard provisions of the European directive and are allowing passengers travelling from an EU country or on a European airline to obtain a refund or reschedule their flights,” said Emma.

 

The Association of British Insurers was in talks with insurance companies this week and Ms Farrell said holidaymakers should check their policies and keep up to date with the latest developments.

 

“I would also advise people to keep all receipts and to keep notes of conversations they have had with airlines and tour operators, including the full name and job title of those they have spoken to.

 

“Having a record of everything will help should they need to seek legal advice to try and reclaim costs.”